Refund policy

Refund & Return Policy

Last Updated: August 30, 2026

At Kashees Bridal Studio, we value our customers and strive to provide high-quality beauty and bridal products. If you receive a product that is damaged, defective, incorrect, or significantly different from what you ordered, we are here to help.

1. Eligibility for Returns

You may request a return or exchange if:

  • You received a wrong product or incorrect variant.

  • The product arrived damaged or defective.

  • The product is missing from your order.

  • The product received is significantly different from the product shown or described on our website.

To be eligible, the product must generally be unused, unopened, and in its original packaging, with all tags, seals, and accessories intact.

2. Non-Returnable Products

For hygiene and safety reasons, certain products may not be eligible for return once opened or used, including:

  • Makeup and cosmetic products

  • Skincare products

  • Personal-care and beauty products

  • Products with broken or removed seals

  • Items damaged after delivery due to improper handling or use

Sale, promotional, or clearance items may also have specific return conditions.

3. Return Request Period

Customers must contact us within 7 days of receiving the order to report an eligible issue.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos/videos of the product received

  • Photos of the packaging, if applicable

Our team will review the request and inform you about the next steps.

4. Damaged Products

If your parcel arrives damaged, please take clear pictures or a video of the parcel before opening it, whenever possible.

If the product is damaged inside the package, contact us within 7 days with photographic/video evidence so we can investigate and assist you.

5. Refunds

Once your return request is approved and the returned product has been received and inspected, we will notify you about the status of your refund.

Approved refunds may be processed through the available payment method agreed upon with the customer.

Please note that original delivery charges may not be refundable, unless the return is due to an error on our part, such as sending an incorrect or defective product.

6. Exchanges

If you receive an incorrect, damaged, or defective item, we may offer a replacement or exchange, subject to product availability.

If the requested replacement is unavailable, we may offer an alternative solution or refund where applicable.

7. Change of Mind

Returns or refunds are generally not accepted simply because a customer has changed their mind, ordered the wrong shade/variant, or no longer wants the product, particularly where the product has been opened or used.

For beauty and cosmetic products, we strongly recommend checking the product details, shade, size, and other specifications before placing your order.

8. Return Shipping

If the return is approved because we sent the wrong, damaged, or defective product, Kashees Bridal Studio may cover the applicable return shipping cost.

For other approved returns, the customer may be responsible for return shipping charges.

9. Order Cancellation

Orders may be cancelled before dispatch by contacting our customer support team as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may need to follow the applicable return procedure.

10. Refund Processing Time

After an approved return has been received and inspected, refunds are normally processed within 5–7 business days. The time required for the amount to appear in your account may vary depending on the payment method or financial institution.

11. How to Contact Us

To request a return, exchange, or refund, please contact Kashees Bridal Studio Customer Support with your order number and details of the issue.

We reserve the right to refuse a return or refund if the product does not meet the conditions stated in this policy or if the request is submitted after the applicable return period.

Kashees Bridal Studio reserves the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page.